Refund policy
Refund Policy | 30-Day Money-Back Guarantee
We want you to love your purchase. That’s why Port '28 Co proudly offers a 30-Day Money-Back Guarantee on all orders.
Because every item is custom-printed just for you at the time of your order, we do not maintain warehouse backstock. However, your satisfaction is our priority.
30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date.
You are eligible for a refund or replacement if:
- You received the wrong item (e.g., you ordered a Large but received a Small).
- Your item arrived damaged or defective (e.g., printing errors, fabric defects, holes).
- You are unsatisfied with your purchase for any reason within 30 days of delivery.
Please note:
- Items must be in original condition (unworn, unwashed, and unused) unless defective.
- Shipping fees are non-refundable unless the error was on our part.
- Refunds are issued to your original payment method.
How to Request a Refund
To start your refund or replacement request:
- Email us at Port28.co@gmail.com
- Include your order number.
- Attach a clear photo of the item (if damaged, defective, or incorrect).
Once your request is reviewed and approved, we will:
- Provide return instructions (if applicable), and
- Issue your refund or send a replacement.
Policy Updates
This Refund Policy may be updated at any time without notice. For the most current version, please contact us at Port28.co@gmail.com.